Job Details
  • Reference369589A_1613529233
  • LocationMelbourne, Victoria
  • Job TypeFull Time
  • Posted19 days ago
  • ConsultantBrendan Blewitt

We have an exciting opportunity based with a very well Established organization for an experience Customer Service Team Leader for an 18 month contract. This role has come about due to a massive project currently underway within the organization.


Job Objective:


To lead a team of Sales Support and Tele-Sales staff though a transformation process that delivers high impact sales skills and revenue results
Key Responsibilities:
* Day to day running of the Customer Service Team
* Motivating and mentoring subordinates to achieve department goals and objectives.
* Meaningfully participate in management conversations to report on the performance of the customer service team.
* Providing a high level of communication to internal and external stakeholders
* Planning and implementing Sales-capability enhancing projects to change or transform the business processes through others.
* Meeting KPIs
* Making confident and reasoned decisions regarding processes that affect every day work and the ability to understand when to involve other functions in resolving issues.
* Above all else we are looking for someone who is a high level communicator - someone who provides a high level of customer service and a proven track record with customer satisfaction.

Location is South Melbourne Suburbs though this is subject to change to be in line with restrictions.

Remuneration in line with experience.


If you believe you have the skill set we are looking for please apply below