Job Details
  • ReferenceBH-144284
  • LocationCanberra
  • Salary$55000 per annum
  • Job TypeFull Time
  • Posted27 days ago
  • ConsultantJess Kaur
As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Customer Service Representative on a Permanent, Full time contract.

Position Overview

Duties & Responsibilities:
  • Maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint and determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Contribute to team efforts by accomplishing and analyzing customer information.
  • Manage incoming calls as required.
  • Manage incoming and outgoing emails.
  • Processing customers returns.
  • Liaising with internal and external customers
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions and file related documents.
  • Go the extra mile to engage customers.
  • Answer questions about warranties or terms of sale.
  • Handle product recalls.
  • OH&S Responsibilities
  • Information Security
Skills Required:
  • Strong phone contact handling skills and active listening capabilities;
  • Excellent communication skills;
  • Ability to multi-task, prioritize and good time management;
  • Good product knowledge;
  • Attention to detail
Experience Required:
  • 3-5 years’ proven experience in a similar role
Interpersonal Skills Required:
  • Positive attitude;
  • Adaptability;
  • Flexible.
  • High level of accuracy and attention to detail
  • Excellent written and verbal communication skills
Mandatory Requirements:
  • Applicants must obtain a cleared National Police Check

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Fiona Bell on 02 6268 9931 or email for further discussion.