Job Details
  • Reference399039A_1669335630
  • LocationVictoria
  • Job TypeFull Time
  • Posted14 days ago
  • ConsultantOlivia Agar
The team at Chandler Macleod are seeking experienced Customer Service Representative for a Permeant opportunity in Melbourne CBD

Seeking professional and skilled Customer Service Representative for a Permeant opportunity in Melbourne CBD

  • Customer Service Representative
  • Pay rate $60k + Super
  • Role is based in Melbourne CBD

Your new role If you are an organized, friendly and process driven Customer Service Representative with proficiency in;

  • Provide friendly, helpful and professional support to the customers
  • Positively assist the other teams with their queries. Particularly the sales team.
  • Support customers working with various Retail Portals and encourage customers in their use.
  • Professionally write emails and utilize templates where provided.
  • Handling complaints, providing appropriate solutions and alternatives.
  • Learn product knowledge and other information for effective communication to customers.
  • Help improve the communication to customers both external and within the company.
  • Help with the transaction processing of the customer service department. This includes but not limited to data entry and the processing of watch repairs through the company.
  • Positively contribute to the customer service team and help out in all aspects of the department's functions

What you'll need to succeed

  • You are people-orientated and adaptable, with outstanding problem-solving skills
  • Strong written and verbal communication skills for writing emails
  • Confidence and a pleasant matter on the telephone
  • High degree of accuracy
  • Good computer knowledge and keyboard skills
  • Work well in a team
  • Ability to multitask, prioritise and manage time effectively
  • Ability to acquire and retain product knowledge
  • Capacity to work independently and proactively
  • Be friendly and provide a positive atmosphere to external customers and those around you.

What you'll get in return

  • The ability to work within highly successful organisation
  • Flexibility to work varying hours/days depending on the role
  • What you need to do now

If you are confident within your experience, send your updated resume to me Please note, only successful candidates will be contacted