Job Details
  • Reference385560A_1641532524
  • LocationLaunceston
  • SalaryAU$32 - AU$32.09 per hour
  • Job TypeContract
  • Posted22 days ago
  • ConsultantAshleigh Rea

Our Federal Government client is looking for Customer Service Officers to help customers with payments and delivery of information using a wide range of delivery channels. As a customer service officer, you will genuinely assist the Australian Community through these challenging times.

This role will see you working 38 hours per week, Monday to Friday and requires you to be available for shifts between 7.50am and 5.20pm. You must be prepared to undergo a background check and provide relevant identification documents confirming your Australian Citizenship upon commencement on 17 January 2022.

Customer Service Officers work under the general direction of leadership groups to support operations and make decisions within procedural guidelines.

KEY SKILLS/PERSONAL ATTRIBUTES

  • Good level of English language, written and strong verbal communication
  • Work effectively as part of a team environment to achieve own and team objectives
  • Display personal resilience and an ability to deal with challenging situations
  • Ability to explain complex information and effectively manage challenging conversations
  • Demonstrate general financial literacy skills
  • Basic analytical skills with ability to interpret and analyse data
  • Demonstrate sound organisation and coordination skills and apply attention to detail
  • Display intermediate computer literacy skills and able to follow a process/script
  • Ability to undertake and complete specified training
  • Use appropriate judgement and problem-solving skills within defined parameters
  • Ability to adapt to changing work priorities, tasks and procedures
  • Achieve set tasks and see them through to completion
  • Manage time and organise own workload against performance expectations

    KNOWLEDGE REQUIRED
  • Previous experience in a call centre or customer service environment
  • Previous experience in working in an environment driven by KPI's
  • Ability to adapt and overcome challenging situations
  • Sound Knowledge in Computer systems and technology

    Chandler Macleod is an equal opportunity employer and we are committed to creating a diverse and inclusive workplace. We encourage, Aboriginal and Torres Strait Islanders, culturally or linguistically challenged candidates, mature aged candidates and people with a disability to apply.

    If you want to make a difference to our community - Apply Now!