Job Details
  • Reference380765C_1632811632
  • LocationRocklea
  • Job TypeFull Time
  • Posted23 days ago
  • ConsultantAnita Clacher

Chandler Macleod is a national and well recognised recruitment organisation and we are always on the lookout for exceptional candidates.

Overview

On behalf of our client based on Brisbane's Southside, this is a great, permanent opportunity to work for a large multinational organisation.

Due to continued company growth, we are currently seeking a highly motivated and experienced Customer Service Representative to help facilitate a large portfolio of clients.

Reporting to the Team Lead of Customer Service and working in conjunction with the account managers, you will provide support to a large portfolio of existing clients.

Key responsibilities:

  • Understand the customer's needs and respond to all customer enquiries/ requests in a timely fashion
  • Assist with implementing customer solutions
  • Develop and maintain effective business relationships with internal and external stakeholders
  • Ensure error-free deliveries for all transactions by maintaining clear and auditable electronic records for all transactions
  • Work collaboratively with internal teams to resolve any issues with supply, production, distribution and invoicing.
  • Be able to multitask customer requirements, co-ordination of shipments/ deliveries, orders and resolving queries.
  • Identify areas of risk and ensure these are escalated promptly and addressed/ mitigated.

The successful candidate will have:

  • Excellent communication skills
  • Experience in a despatch or account management position highly desired.
  • Commitment to delivering exceptional customer service at all times
  • Manage customer expectations through negotiations and resolving issues
  • High attention to detail
  • Ability to operate effectively, accurately and independently under pressure in a multi-tasking environment
  • Able to work collaboratively
  • Experience in a customer focused environment is a must.

Benefits:

  • Flexible, full time hours, Monday - Friday
  • Rocklea location
  • Parking onsite
  • ASAP start
  • Permanent position
  • Supportive team environment

If you would like to be considered for this position, please apply now as we are interviewing for this role immediately. **Please note, only shortlisted candidates will be contacted**