Job Details
  • Reference371143E_1617866998
  • LocationVictoria
  • SalaryUp to AU$31.31 per hour + + Super
  • Job TypeFull Time
  • Posted3 days ago
  • ConsultantLiz Conlan

Customer Service Officers help customers with payments and programmes using a range of delivery channels. They may collaborate with other officers to provide services and assess customer needs, entitlements and obligations. Service Officers work under the general direction of leadership groups to support operations and make decisions within procedural guidelines.

KEY SKILLS/PERSONAL ATTRIBUTES

  • Assist customers to access, navigate or interpret services across a range of payments, programmes and services
  • assess customer needs and requirements
  • Strong written and verbal communication
  • Work effectively as part of a team environment to achieve own and team objectives
  • Display personal resilience and an ability to deal with challenging situations
  • Ability to explain complex information and effectively manage challenging conversations
  • Demonstrate general financial literacy skills
  • Basic analytical skills with ability to interpret and analyse data
  • Demonstrate sound organisation and coordination skills and apply attention to detail
  • Display intermediate computer literacy skills and able to follow a process/script
  • Ability to undertake and complete specified training
  • Use appropriate judgement and problem-solving skills within defined parameters
  • Ability to adapt to changing work priorities, tasks and procedures
  • Achieve set tasks and see them through to completion
  • Manage time and organise own workload against performance expectations

KNOWLEDGE REQUIRED

  • Previous experience in a call centre or customer service environment
  • Previous experience in working in an environment driven by KPI's
  • Ability to adapt and overcome challenging situations


This is a fantastic opportunity to enhance your experience within the government sector.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace. Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

How to apply?
Please click 'APPLY" to upload your details and resume to be considered for this role.

NEXT STEPS:
After receiving your application, you will be asked to complete a video interview. This is part of the application process and imperative that this is completed in order to be considered for this role.