Job Details
  • Reference402780D_1672990032
  • LocationBrisbane CBD
  • SalaryUp to AU$63500 per annum + Super
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantHayden Wadsworth

Customer Service Consultant

Utilise your previous customer service experience to contribute to the growth one of Australia's largest financial and superannuation institutions. An organisation that supports its staff by providing advanced training and career progression is seeking customer service call centre consultants. Located in the Brisbane CBD, close to transport, cafés, and shopping, this role suits an individual seeking a permanent long-term opportunity with a large established organisation based in Queensland.


Role responsibilities

  • Engaging with inbound calls and answering enquires in a timely and effective manner.
  • Building the revived brand - contributing to the successful role out of new branding, your team, and the organisation.
  • Troubleshooting and advising clients and potential clients on policy and legislative requirements.
  • Analyse and verify documentation for identity purposes and action requests for information as necessary.
  • Escalate requests and issues where necessary ensuring diligent information collection and appropriate referral.

About you:

  • You will have a sound level of IT and computer literacy (Microsoft Office, Emails, etc).
  • You will have 1-2 years customer service experience e.g., Retail, Customer Service Desk, Call Centre Consultant, etc.
  • You will be flexible with rostering between the hours of 7:30am and 7:30pm and able to commence employment on the 21st of Feb 2023.
  • You will have excellent communication skills.
  • You are seeking a long-term opportunity to develop your career.

Benefits:

  • Permanent Role with training provided
  • Rotating roster with WFH hybrid options
  • Supportive and Progressive team environment
  • $63,500K salary + Super
  • CBD based office, close to transport and shops.

*** You must be an Australian Citizen, Permanent Resident, or New Zealand Citizen and willing to be subject to credit check and national police check to be considered for this role***

If you think this role sounds good for you then please click apply or direct your enquiry following the detail provided.