Job Details
  • Reference396233D_1662100161
  • LocationNewcastle
  • SalaryAU$55000 - AU$65000 per annum + Super
  • Job TypeFull Time
  • Posted23 days ago
  • ConsultantKeely Smithson
Chandler Macleod are excited to be partnering with a National Telco brand who are currently experiencing a high level of growth within their organisation.


About the company:
An ASX listed company, our client is a telecommunications operator who provide Fixed Wireless, NBN and Opticomm services to their customers. With office locations all over Australia and a large customer base, our client is excited to welcome a number of Customer Service professionals to join the Newcastle team and assist with their ongoing growth.


About the role:
As a Customer Service Officer, you will play a key role in representing the company by providing outstanding customer service to Broadband customers, effectively resolving their queries and concerns over the phone.
Duties include:
  • Liaising with customers via phone and email to resolve all requests within SLA's
  • Troubleshooting and technical support
  • Escalation of complex issues to the appropriate teams
  • Recording clear, concise notes for each customer interaction
  • Developing strong working relationships with key business stakeholders

About You:

Do you have a passion for all things tech and enjoy interacting with a wide range of different people?! If this sounds like you, and you meet the following criteria, we would love to hear from you!
  • Previous experience in a high volume, fast paced customer service environment
  • Call centre experience advantageous
  • Excellent confidence and negotiation skills dealing with customers from diverse backgrounds
  • Well developed communication skills with the ability to display sensitivity, and discretion
  • Computer literacy/technology skills
  • Availability to work a rotating, 7-day roster between the hours of 8am - 8pm
  • Able to provide evidence of full Australian working rights and pass a National Police Check

What's in it for you?
  • Salary negotiable based on experience
  • Laptop & accessories provided
  • Staff incentive and rewards schemes
  • Real opportunity for career progression and development
  • Based in Mayfield with hybrid work options available

This is a great opportunity to join a rapidly growing company.
Click "Apply Now" or forward your up to date CV directly to keely.smithson@chandlermacleod.com