Job Details
  • Reference396233B_1658991327
  • LocationNewcastle
  • SalaryAU$55000 - AU$65000 per annum + super
  • Job TypeFull Time
  • Posted18 days ago
  • ConsultantKeely Smithson
The Organisation
An exciting opportunity is available to join a National brand who are currently experiencing a high level of growth within their organisation. An ASX listed company, our client is a global telecommunications operator who provide Fixed Wireless, NBN and Opticomm services to their customers.

The role
As a Customer Service Officer, you will play a key role in representing the company by providing outstanding customer service to Broadband customers, effectively resolving their queries and concerns.

Duties include:
  • High level customer service, liaising with customers via phone and email to resolve all requests within SLA's
  • Troubleshooting and technical support
  • Escalation of complex issues to the appropriate teams
  • Recording clear, concise notes for each customer interaction
  • Developing strong working relationships with key business stakeholders
About You
Do you have a passion for all things tech and enjoy interacting with a wide range of different people?! If this sounds like you, and you meet the following criteria, we would love to hear from you!
  • Previous experience in a high volume, fast paced customer service environment
  • Excellent confidence and negotiation skills dealing with customers from diverse backgrounds;
  • Well developed verbal communication skills with the ability to display sensitivity, empathy, discretion and diplomacy
  • Computer literacy/technology skills
  • High level of customer service skills
  • Availability to work a 7 day rotating roster with weekday coverage 8AM - 9PM, Saturdays 9AM - 6PM, Sundays 12PM - 6PM
What's in it for you?
  • Salary negotiable based on experience
  • Laptop & accessories provided
  • Staff incentive and rewards schemes
  • Real opportunity for career progression and development
  • Based in Mayfield, hybrid work model available
This is a great opportunity to join a rapidly growing company. Apply now or for a confidential discussion please call Keely Smithson on 4978 7742.