Job Details
  • Reference394555A_1656039399
  • LocationParramatta
  • SalaryAU$238.78 - AU$316.32 per day + Super
  • Job TypeFull Time
  • Posted9 days ago
  • ConsultantRachelle Hanna

Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years.

At Chandler Macleod our mission is to recruit using the BestFit™ methodology which is tailored to providing the most suitable candidate for every position at every level for every NSW Government Department.

The Opportunity
Chandler Macleod is looking to engage a Customer Service Officer for a contract term of 6 months with a well-established NSW Government department. This role will be based in Parramatta with the option to work remotely.

Job Title: Customer Service Officer
Location: Parramatta, NSW
Start Date: ASAP
End Date: 6 months
Pay: $238.78 - $316.32 Daily + super

Job Specification
In this position, you will be required to perform but are not limited to the following tasks:

  • Manage escalated telephone calls/e-mails from 1st line contact centre staff, including direct interaction with customers via e-mail or telephone.
  • Ensure accuracy of customer accounts by researching, identifying and correcting anomalies, including the processing of chargebacks
  • Receive and process concession applications in line with business rules and policies.
  • Build on customer relationships by researching and investigating past trends and practices and applying sound judgement to resolve issues and recover unpaid monies.
  • Resolve complex customer account disputes or concession applications
  • Minimise the risk of customer debt by proactively monitoring accounts
  • Undertake customer service and transaction processing functions that may be required to be performed from time to time ensuring to apply defined procedures and business rules and to maintain confidentiality in an information sensitive environment.


About You

  • To be successful in this position, you will need to have experience in the following:
  • Demonstrated experience in the management of customer accounts in a high volume competitive and customer-focused environment.
  • Demonstrated ability to process financial transactions efficiently and with a high degree of accuracy.
  • Demonstrated experience in the delivery of exceptional telephone-based customer service and support, including inbound and outbound servicing of customers in a fast-paced customer-focused environment.
  • Demonstrated investigative, analytical and problem-solving skills, including the ability to provide sound recommendations per policies and business rules.
  • Demonstrated ability to manage the varying expectations of internal and external customers and stakeholders through effective use of interpersonal and negotiation skills.
  • Demonstrated ability to process customer applications within business rules and policy
  • Ability to interpret and apply workplace policies, procedures, business rules and judgment in the formulation of responses and recommendations.
  • Demonstrate willingness to work flexibly and collaboratively in a high volume team-based environment.


If you are interested in the position the please click on the APPLY BELOW button or alternatively you can email your CV to rachelle.hanna@chandlermacleod.com