Job Details
  • Reference394111A_1655883230
  • LocationWallsend
  • SalaryAU$35 - AU$40 per hour + super
  • Job TypeContract
  • Posted11 days ago
  • ConsultantCherry Connew

We are working with our Government client to engage an administration officer to undertake investigations. This will be a contract for 12 months with potential extension.

This role is responsible for effectively and efficiently investigating andresolving customer enquiries, supply, and non-supply related claims, and third party damage recoveries to achieve a commercially balanced and customer.

What's in it for you?

  • $35-40/hr + super
  • Potential option to work from home 1-2 days per week (after training has been completed)
  • 1 year contract with potential extension
  • Onsite parking
  • Great team
  • Busy and interesting role

Key Duties

Full training will be provided and you will be supported and mentored in your role for the 12 months. The key duties of the role will be to:

  • Manage and process customer claims/ enquiries/ recoveries in accordance with policy, legislation and procedures
  • Liaise with internal and external stakeholders, including staff from across the organisation as well as customers and third parties.
  • Prepare, analyse, and collate information and documentation, including report preparation.
  • Update and maintain records in relevant databases, including detailed notes relevant to the matter.
  • Liaise with relevant parties to investigate and obtain further information and verification of facts.
  • Prepare documentation and correspondence for distribution to relevant stakeholders including customers and external parties.

Skill and Knowledge:

To be successful in this role, you will have:

  • Proven computer skills, including Microsoft Office Suite and ability to utilize relevant databases.
  • Proven analytical and problem solving skills
  • Ability to liaise with external parties, and staff at all levels.
  • Negotiation experience

If you feel you are suited for this role then submit your application by hitting "Apply" below.