Job Details
  • Reference393266A_1653973602
  • LocationSydney
  • SalaryAU$70000 - AU$75000 per annum + Superannuation
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantAllison Bell

About Chandler Macleod
As one of Australia's largest providers of Human Resource Solutions, Chandler Macleod knows that an organization's greatest asset is its people. With more than 1,100 internal employees and 20,000 employees working on client sites, we are one of the region's largest employers, so we know what it takes to recruit and everything we do is about unleashing potential!

Are you up for the challenge?
We are currently looking for a talented, proactive and enthusiastic Customer Service Team Leader to join our high performing Shared Services Team. The Shared Services Team is a combination of many internal departments that consists of onboarding new staff, resourcing, invoicing, customer service, initiating contracts and administrative duties.

About the role
The Customer Service Team Leader's role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.

Responsibilities include but not limited to:

  • Ensuring that your team meets it's KPI's
  • Meet individual targets and contribute to team goals
  • Demonstrate a tier-1 level experience to customers
  • Contribute to the development, improvement and implementation of new processes and systems related to customer service
  • Manage and create Rosters, Performance Plans and Work Instructions

About you
To be successful in this role, you will have/be

  • An inspiring and professional Team Leader who leads staff to meet and exceed targets and goals
  • A commitment to delivering excellent customer service
  • Demonstrable leadership with ability to share knowledge and skills
  • Ability to work collaboratively with a range of different stakeholders both internally and externally
  • Take initiative for ongoing personal/staff development, identifying and continually developing skills and talents
  • Strong organisational skills and the ability to manage deadlines and targets
  • Always present professionally, reflecting a positive attitude and approach to work

Essential Experience

  • Minimum 1 year experience in Team Leader role
  • Previous all entre and/or customer service experience
  • Experience with Microsoft packages including Outlook, Excel and Word
  • Telecommunications experience advantageous

You will join a high performing team and have the opportunity to work within a collaborative, positive and professional environment so unleash your potential and apply today to kick start your new career today!