Job Details
  • Reference387562B_1655164455
  • LocationNorth Sydney
  • Job TypeFull Time
  • Posted16 days ago
  • ConsultantAshish Bhetwal

Are you passionate about providing customer service? Help this organisation make a difference by supporting individual patients in the management of their community health plans - We are looking for a Customer Service Officer to join this phone-based customer service team in North Sydney.

In this permanent, fulltime role you will join an organisation growing in the pharmaceutical industry, and the evolving community-based health programs across NSW. We are looking for a caring, compassionate and well-spoken team member to join this fun and supportive team environment.

Why do you want to join this employer?

  • Help make a difference to patients' lives by supporting them in the management of their health care plans
  • Join a supportive team environment with coaching and training provided
  • Access to a health and wellness coach
  • Staff social events onsite and offsite monthly
  • Working from home opportunities

Your main duties will include:

  • Make scheduled monthly outbound care calls to your set account of patients
  • Using an internal database to record customer notes
  • Liaise with GP's, Pharmacies and other health professionals both inbound and outbound calls - NO COLD CALLS
  • Maintain administration of KPI's using MS Office Word and Excel

This role will suit a person who is passionate about making a difference and helping people. You must be comfortable and confident on the phone. No experience required as all training will be provided - MUST have a passion for helping people.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Ashish Bhetwal on 02 9269 8832 or email for further discussion.