Job Details
  • ReferenceBH-145050
  • LocationScoresby
  • Salary$56000 per annum
  • Job TypeFull Time
  • Posted19 days ago
  • ConsultantKaveri Gunatilake
"Our people are the heartbeats of our organisation and are empowered to bring their authentic workplace. Our culture of collaboration drives our diverse way of thing and passion for continual evolution. We are Immer Besser"

About the Company:
Our client, Miele Australia is an independent family-owned company who have been in operation for over 120 years. The company focuses on manufacturing household appliances as well as appliances for commercial use and medical facilities. Miele is the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality, durability and service of their products. Customers around the world remain loyal to the Miele brand.

The Role:
Miele are looking to expand their team of Customer Service Consultants located at their Scoresby Contact Centre. You will be working on the general Inbound Customer Enquiries line. This is an exciting opportunity to step into a role and build your career with the Miele brand that prides themselves continuous improvement of their products and services for their customers.

As a customer service consultant, you will provide first call resolution to customers calling with varied enquiries and provide excellent service via phone and email. Resilient, positive and eager to learn, you will have demonstrated experience working in a high-volume customer service setting.

Your responsibilities will incorporate:
  • Provide exceptional customer service to all consumers as well as internal and external stakeholders
  • Respond in an efficient and professional manner to all consumers
  • Process orders in a timely manner and display a sense of urgency towards customer enquiries
  • Management and first call resolution of customer concerns
  • Provide product information and technical assistance
  • Proactively maintain an up-to-date knowledge of all products and services to ensure a superior experience for the consumers
To be considered for this position you will demonstrate the following capabilities:
- Previous experience in a customer service role, this may be customer facing, phone based and within varying industries.
- Call Centre specific experience is highly regarded however we are open to candidates from different working history backgrounds.
- Demonstrated high level of resilience
- Professional verbal and written communication etiquette
- Exceptional problem solving and negotiation skills
- Professional telephone manner
- Proven ability to meet KPI’s
- Proven reliability in previous employment
- Demonstrated team mentality – working together and supporting each other to provide the best experience for customers and the team working around you

Benefits:
- The office is located at the Caribbean Park, Scoresby in an exceptional setting promoting health and wellbeing.
- The office is surrounded by parklands and walking tracks. Office is centrally located within the Eastern suburbs
- Secure onsite free car parking
- Onsite childcare facilities
- Other onsite facilities include Gym and Café

Eligible for WFH from 3 months, subject to leader approval based on performance, support requirements and proficiency The successful candidates must be able to work 37.5 hours over a 6 days rotating roster. Rotating roster spanning hours of 8am-7pm inclusive of 1 Saturday 9am-5pm every 4 weeks. The training for this position will commence on Monday the 19th of June 2023 and will be based at the Miele MCCC Office in Scoresby. Training is full time hours Monday to Friday 9am - 5pm for around 4 weeks. The 4 weeks training will include 2 weeks classroom, 2 weeks supported in the job. For the first 4 weeks candidates will be on the phone (6-week mark), moving into rotating roster after that.

The interviews with Miele will be the week of Monday 29th of May and verbal acceptance of candidates by June 2nd to allow for contracts and IT process. 

Please note that you must be an Australian Citizen or Permanent Resident to be considered and you will be required to have a reliable car. You must also undergo security checks such as a National Police Clearance if you are chosen as a successful candidate.

If you are wanting to work for a Brand that you feel truly proud to represent and have the passion to provide exceptional customer service, then look no further. Miele has and always will be about continuous improvement both for their staff and their customers worldwide. Please apply online TODAY! CM123W