Job Details
  • Reference369781A_1613958015
  • LocationPort Melbourne
  • SalaryAU$60000 - AU$64000 per annum + package + performance incentive $2150
  • Job TypeFull Time
  • Posted14 days ago
  • ConsultantBianca Jayetileke

Our Client:
Specializing in providing services and instruments within research development and laboratories across more than 100 countries, our client has perfected what it means to be One Team through dedication, motivation and empowerment. A sense of community and encouragement, collectively achieving common goals, embracing the local environment and respecting all cultures.

About you:

  • You understand invoicing, credit and costs associated with relevant projects.
  • You are computer literate and can pick up systems easily (SAP, Four Shift, Salesforce, Trello, Asana Project Management desirable but not essential) - training provided.
  • You are flexible, can swiftly adapt and pivot to the ebbs and flows of new and existing projects.
  • You are a professional in managing your time and prioritizing tasks throughout your day.
  • You are comfortable working to timelines and deadlines.
  • You pride yourself in your communication skills.
  • You are reliable and friendly.
  • You have an inquisitive mind and feel comfortable asking questions.
  • You complete your tasks with purpose and intention and take ownership.
  • You have a willingness to learn and further develop your knowledge and skills.
  • You are a team player who likes to go above and beyond for your community.

2 years' experience in office projects with an understanding of project scope and space. A basic understanding of project administration advantageous. Experience working within a customer/client services team.

About the role:

  • You will provide the highest level of customer support by answering inbound calls, emails and electronic data.
  • You will log any new customer enquiry and ensure the customer needs are entered in the data base by adhering strictly to the data policy.
  • You will verify customer and contact master data and if needed, initiate update process.
  • You will generate customer interest in the services or products offered by the company.
  • You will record feedback from the customer to further improve the services.
  • You will identify and escalate priority issues.
  • You will probe general service and dispatch email boxes throughout the day and respond with a sense of urgency.
  • You will be the liaison between the customer, the Scheduling & Dispatching team and other service business functions to achieve exceptional results.
  • You will handle a variety of inquiries with regards to service orders, service offerings, service contracts and other process inquiries.
  • You will deliver accurate, professional and dependable service to customers.

If this sounds like the perfect role for you - please apply now!