Job Details
  • Reference382488A_1635310944
  • LocationHaymarket
  • SalaryAU$35 - AU$35.98 per hour + Superannuation
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantAllison Bell

Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.

At Chandler Macleod our mission is to recruit using the BestFit™ methodology which is tailored to providing the most suitable candidate for every position at every level for every Government Department and Agency.

Chandler Macleod is currently recruiting for an experienced Customer Service and Support Officer to join a leading Federal Government agency. This is an immediate start with a contract term of 12 months and based in Haymarket.

The primary purpose of this role is to provide advice and support to customers in relation to the issuance of travel documents. In this role you may be required to rotate between face-to-face customer contact and back office support positions.

Key Accountabilities:
In this position you will be expected to:
- Management and distribution of high volume of mail and correspondence.
- High speed and accurate data entry, document preparation, scanning, personalisation, crop, document/photo exceptions re-work.
- Assist in the travel document production workflow, i.e.: scanning/ cropping photos, ensure data quality prior to the issue of documents.
- Perform data verification of paper based travel document applications to online forms.
- Prepare/sort evidence documents, attachments to travel document applications; prior to the issue of Australian travel documents, with guidance as required.
- Perform customer service, notarial duties, personalisation support, custodian, and telephone enquiries.
- Undertake Quality Assurance checks of travel documents in including application forms prior to and post print of travel documents (spoils and destructions)

About You:
To succeed in this role, you will be a team player, highly organised and motivated with a demonstrated ability to work flexibly and to tight deadlines. Further to this, to be considered for the role you will also need:

  • Minimum 2 years' experience working in an administrative or data entry capacity.
  • Sound experience using all Microsoft suites.
  • Fast and accurate typing skills.
  • Strong written and communication skills.
  • The ability to prioritise conflicting tasks.
  • Basic research and data collection skills.

Please note that to be eligible for this position you must be an Australian Citizen and if successful will need to undergo x2 reference checks and a hold a current Baseline clearance or be willing to obtain one.

If you are interested in the position the please click on the APPLY BELOW button or alternatively you can email your CV to