Job Details
  • Reference401226A_1668572772
  • LocationVictoria
  • Job TypeFull Time
  • Posted11 days ago
  • ConsultantOlivia Agar

Chandler Macleod are currently Seeking professional and skilled Customer Service & Collections Officers for a Permeant opportunity in Melbourne CBD

  • Customer Service & Collections Officer
  • Pay rate $57k + Super
  • Role is based in Melbourne CBD

Overview of the role

Due to continued growth, we are looking for experienced collectors to join teams across a range of clients.

Our collections teams are the front line of our operations with the responsibility of achieving positive outcomes for our diverse portfolio of clients and providing high levels of customer service to maximize the timely recovery of debts.

Your new role If you are an organized, friendly and process driven Collections Officer with proficiency in;

  • Inbound & Outbound calls to investigate, identify and establish connections with customers
  • Negotiate the collections of outstanding funds
  • Actioning incoming correspondence via email and mail
  • Detailed and accurate file action notes for all customer interactions
  • Provide insights and improvement initiatives
  • High level of customer service in line with client requirements
  • Comply with client & company policies & procedures

What you'll need to succeed

  • Strong communications skills
  • Desire for continued learning
  • Demonstrated self-motivation and drive
  • Fantastic attitude

What you'll get in return

  • Extensive training and support
  • Competitive salary + industry leading OTE structure
  • Monthly recognition and rewards
  • Convenient CBD location
  • Table Tennis and Pool Table facilities

Due to security reasons only Australian Citizens will be accepted

If you are confident within your experience, send your updated resume to me olivia.agar@chandlermacloed.com. Please note, only successful candidates will be contacted