Job Details
  • ReferenceBH-141357
  • LocationAlbury
  • Salary$33 per annum
  • Job TypeContract
  • Posted18 days ago
  • ConsultantCaitlin Lummis
Multiple positions currently exist for Customer Service & Administration Support Officers with one of our NSW Government Agencies based in Albury.
  • Immediate start
  • Contract position ending June 2023 with potential for extension
  • Monday to Friday 38 hours per week - office based
  • Attractive casual hourly pay rates
Our Client is responsible for providing quality, customer focused services to landholders and the communities across New South Wales. 

The primary function of the role will be to provide a high quality administrative support and front line customer service, and triage customer enquiries on a wide range of agricultural, natural resource management, bio-security, emergency management and other management issues. This will include:

  • Provide a consistent high quality front line customer service including initial advice, information, guidance, escalating and redirecting issues as required, and manage customer information to ensure confidentiality, accuracy and integrity
  • Contribute to the team and work with other team members, participating in projects and ensuring information and knowledge shared is current and accurate to enhance the information services provided to customers
  • Provide receivable services including cash receipting, debt management, raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures
  • Provide a high quality administrative support service including, but not limited to routine systems searches, update and capture information from records and databases, Landholder data management including rates, property transfers and PIC applications, event and meeting coordination, office and fleet management, accounts receivable and payable, routine correspondence, and other support services as appropriate
  • Provide feedback and information to contribute towards an ongoing improvement in customer and administrative service activities
  • Implement customer service plans and assist with feedback and complaint resolution processes to engage landholders, community and other key stakeholders and promote the functions of the organisation
  • Fulfil identified roles in bio-security emergencies in local and state level operations as directed by appropriate delegated managers

To be considered for this position, candidates will possess:
  • A current NSW Drivers licence with the ability and willingness to travel where required
  • Proven experience working in a similar role providing high volume customer service and administrative support
  • A Certificate III in Business Administration (desirable)
  • Full availability for the contract period
  • Experience and knowledge in the Microsoft Office suite, including Excel.

If this position is of interest to you, act now as our Client is in the market for an immediate start. Apply by following the link and one of our consultants will in touch for a confidential discussion.