Job Details
  • ReferenceBH-140268
  • LocationFrankston
  • Salary$61462 per annum, Benefits: Hybrid Work Model
  • Job TypeFull Time
  • Posted28 days ago
  • ConsultantNimmy De Silva
Customer Contact Centre Officer
  •  A mixture of full-time and part-time with a commitment to work-life balance, including hybrid working arrangement.
  • Great Location – Frankston, Vic
  • 12-month fixed term opportunities with a view to permanency, based on performance and operational requirements. 
  • An attractive salary of $61, 462 (pro-rata for part-time).
Key Responsibilities:
  • Demonstrated experience providing high quality customer service in a fast-paced environment
  • Experience providing services across voice platforms with digital experience (live chat and case work) highly advantageous
  • The ability to work both effectively as part of a team, whilst demonstrating a high level of drive and initiative to work autonomously
  • Intermediate computer skills, including the ability to competently navigate multiple software platforms simultaneously
  • Excellent communication skills with a demonstrated ability to articulate complex information to diverse audiences (individual or groups) both in verbal and written form
  • Completed secondary education (VCE or equivalent), customer service studies or equivalent work experience in related fields
Here is some information on the shift requirements as well as the start date for training, which is full time, office hours over a period of 4-5 weeks.
Commencement Date:                Monday 27 March 2023
       Shift options:        Full Time        A) 8:00am – 4:30pm Monday to Friday
                                                 B) 9:30am – 5:30pm Monday to Friday

                                     Part Time         A) 12:30pm – 5:30pm, Monday to Friday
                                                              B) 11:30am – 4:30pm, Monday to Friday
Minimum of 25 hours/week for Part Time
*Candidates will be awarded their preferred shifts based on their placement on an Order of Merit (scoring derived from Assessment Centre). In-house, in-person assessment centre with the top performing candidates is likely to occur on 14 March.

About You
As a Customer Contact Officer, you will create purposeful relationships with our customers to understand their immediate requirements and anticipate future needs. You will provide advice, assistance and support to customers related to accounts, payments, water usage and metering enquiries.
The Customer Contact team is a fast paced, energetic environment where priorities can change frequently based on the demands of our customers. High levels of adaptability and flexibility are required enabling our team to change and adjust fluidly as business priorities vary.

If this opportunity sounds like the right role for you, please hit “Apply” today.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply.