Job Details
  • ReferenceBH-145604
  • LocationMulgrave
  • Salary$65000 per annum, Benefits: Permanent Role
  • Job TypeFull Time
  • Posted8 days ago
  • ConsultantNimmy De Silva
Customer Care Coordinator

Our client is seeking an experienced Customer Care Coordinator for a full-time role based in the South Eastern suburbs. 

The role of the Customer Care Coordinator primarily revolves around warranty service and claims. We are looking for someone who can effectively handle customer inquiries, provide exceptional service, and manage warranty claims efficiently between stores and suppliers. The ideal candidate will have professional phone etiquette, demonstrate maturity and be able to work autonomously. 

  • Responding to customer inquiries via phone, email, or other communication channels, and providing accurate and timely information on products, services, and delivery timelines
  • Collaborate closely with more than 25 retail stores to address repair needs and ensure timely order delivery
  • Handling and responding to all inquiries regarding the claims process, including claim updates and claim outcomes
  • Processing customer orders and repair accurately and efficiently, ensuring that all necessary information is collected and recorded
  • Resolving customer complaints and issues in a timely and professional manner, finding solutions that meet their needs and exceed their expectations
  • Maintaining accurate records of customer interactions and transactions, including order details, complaints, and solutions
  • Coordinating with other departments, such as sales, marketing, and shipping, to ensure that customer needs are met and issues are resolved quickly
About you
  • 3-5 years experience in Customer Service
  • Knowledge of logistics/warehousing industry and understanding of retail
  • Computer skills include handling online platform enquiries
  • Ability to handle complaints in professional mannerism
  • Interest in working with premium luggage product handling

Company benefits include free on-site parking, social gatherings and regular morning teas, excellent staff discount on products.

If this is the right role for you, apply today by submitting your CV.