Job Details
  • ReferenceBH-144897
  • LocationMount Waverley
  • Salary$29.77 per hour
  • Job TypeContract
  • Posted20 days ago
  • ConsultantKaveri Gunatilake
Customer Care Agent 
ASAP Start
Temp 4 month contract with a possibility for an extension 
Located in Mount Waverley 
Offering a hybrid working arrangement 

We at Chandler Macleod have an exciting customer service opportunity through one of our reputable clients within the gas infrastructure space.

Purpose of Role:

The Customer Care Agent is responsible for managing allocated enquiries, claims and complaints received into the Customer Care Team. Cases are received either directly from customers, external stakeholders (e.g. Retailers), or are escalated from the First Point Resolution Teams. The position is responsible for working with stakeholders from cross-functional business areas. The Agent is focused on providing a positive experience for customers, is highly approachable and a strong team player with great communication and organisational skills.
Key Responsibilities:

- Manage a portfolio of complaints and enquiries that require investigation by multiple stakeholders, including Service Providers
- Effectively manage customer expectations by ensuring knowledge of complaints & enquiries policy and regulatory requirements is up-to-date and accurate
- Ensure all customer data is captured accurately in all relevant systems

  • Relevant experience in energy industry or utilities sector and extensive experience in a customer service role
  • Ability to manage conflict and disputes
  • Demonstrated time management skills, including the ability to work with conflicting priorities.
  • Experience in undertaking investigations, analysis and reporting findings.
  • Strong interpersonal and communication skills.
  • Knowledge of MS Excel, MS Word and MS PowerPoint
  • High level of attention to detail.
  • Relevant tertiary qualification (public relations, psychology, etc.) or equivalent practical experience.
If you have the skillset and relevant experience required for this customer service role, please apply online TODAY.