Job Details
  • Reference383566A_1637137005
  • LocationCanberra
  • Job TypeContract
  • Posted10 days ago
  • ConsultantNeville Smith

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS5 Content Designer on a contract for 7 months.

About the Role:

Content design professionals create, update and review content to ensure content meets end user needs. Content Designers assist with the creation, curation, organisation, layout, review, maintenance and continuous improvement of content that's designed around user needs.

Content Designers use data and evidence to understand audiences and give them what they need, when they need it and in a way that they expect. They work with user researchers, stakeholders, subject experts and multidisciplinary teams to meet user needs.

Content Designers work under the support and general direction of senior staff. They exercise a degree of independent judgement and make decisions within defined parameters that require some reliance on skills and knowledge. They plan their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.

Duties & Responsibilities:

Duties may include some or all the following:

  • assist with user research to identify users' behaviours, needs and motivations
  • contribute to content plans and strategies based on end user needs
  • analyse findings of user research and usability, and accessibility standards to develop insights and design solutions
  • design and write content that is easy to find, understand and use, and meets agency guidelines and standards
  • review content to make sure it's accurate, relevant and written in line with best practice guidelines
  • use iterative approaches to rapidly incorporate user feedback into designs
  • assist with quality and ongoing improvement tasks including peer review and managing feedback
  • assist with plans and reviews and create design hypotheses and prototypes
  • assist in translating business requirements into design briefs and concepts for review by senior staff
  • communicate with stakeholders on design and testing objectives and outcomes
  • build and maintain stakeholder networks
  • contribute to the promotion of human centred design principals and building user empathy within the agency
  • exercise appropriate delegations in accordance with legislation and guidelines.

Knowledge required:

Knowledge and understanding of:

  • the agency's writing and publishing guides and standards
  • the agency's communications strategy
  • online publishing processes, including quality control
  • digital service, web and content standards relevant to the APS
  • data analytics including techniques and tools
  • service design methodology
  • legislation, policies, procedures and information management requirements relevant to the work area
  • the agency and its strategic environment
  • the agency's privacy, ethics and security protocols
  • relevant business systems and tools.

Key skills/personal attributes:

Ability to:

  • competently write, edit and proofread
  • think strategically and analytically
  • apply an agile mindset to deliver individual and team objectives
  • work effectively and cooperatively with stakeholders
  • communicate with influence and manage relationships
  • pay attention to detail to ensure accuracy
  • research and analyse to form defensible conclusions based on evidence
  • deliver high quality, enhanced content solutions to meet changing user needs
  • cope with ambiguity and change
  • problem solve, think laterally and innovate to make sound decisions
  • manage and organise work in the context of competing priorities.

SFIA skills:

  • Information content authoring (INCA - Level 3)
  • Information content publishing (ICPM - Level 3)
  • User Experience Design (HCEV - Level 3)
  • User Research (URCH - Level 3)
  • User Experience Evaluation (USEV - Level 3)

Mandatory Requirements:

  • The successful candidate will be required to have a Baseline security clearance.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Neville Smith on 02 6268 9916 or email for further discussion.