Job Details
  • Reference365349A_1604464419
  • LocationQueensland
  • Job TypeFull Time
  • Posted29 days ago
  • ConsultantBonnie Buchanan

About the company:
Our client is a nationally recognised market leader in its field. This centralized contact centre will take calls from around Australia and requires someone who would be comfortable working on a rotating roster spanning Monday - Sunday. Working with an experienced and professional team you will be offered exceptional training to ensure you are able to provide the high quality customer service and problem solving solutions to all clients who call.

Primary responsibilities:

  • Giving the highest level of customer service on every call
  • Providing a solutions-based approach to each individual query
  • Navigate the various departments within this large and complex organisation ensuring customers are connected with the appropriate internal stakeholders when required
  • Maintain database with appropriate notes recording each call
  • Work with multiple systems to ensure compliance policy is adhered to
  • Completing any associated processing administration

    About you, you will have:
  • Genuine passion for customer service and helping people, and providing the best level of service at all times
  • Previous experience working in either a phone based customer service or face to face customer service capacity
  • Excellent interpersonal and communication skills, in particular when dealing with sometimes sensitive situations
  • Clear and concise manner when dealing with customer queries
  • Ability to work effectively under pressure

  • Outside of the standard remuneration there are excellent salary packaging inclusions
  • Large organisation provides genuine career development and career path opportunities
  • Join a supportive team who want to see everyone succeed

    If the above is something you would find interesting and fulfilling please don't delay, apply now!