Job Details
  • ReferenceBH-145533
  • LocationGold Coast
  • SalaryCompetitive Hourly Rates
  • Job TypeContract
  • Posted8 days ago
  • ConsultantSarah Weekly
About the company:
As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.  A great opportunity for a Contact Centre professional to join a large Federal Agency in a reporting and analytical capacity. 

About the role:
  • Providing detailed technical, professional, policy and operational support in relation to complex problems.
  • Summarising and presenting complex data outputs using story telling techniques.
  • Providing analytics and insights into operational performance and customer contact behaviour.
  • Reporting and analysis to provide intelligence into contact centre trends and performance.
  • Assessing impact of demand on the agency environment to inform forecasting and improve performance.
  • Manipulating, presenting and analysing data.
  • Creating and drafting high level correspondence and reporting documents. 

About you:
  • You will have strong analytical and reporting experience.
  • You will ideally have experience working in customer service or contact centre environment. 
  • You will have strong stakeholder engagement skills.
  • You will have intermediate to advanced IT skills.
  • You will have high attention to detail and have high levels of data accuracy.
  • You will have strong communication skills - both written and verbal.

  • ASAP start pending Federal Police Check 
  • 12-month temporary assignment
  • Full time hours Monday to Friday
  • Gold Coast location
  • $60.26 per hour + super 

*** Please note the successful candidate for the role must hold Australian Citizenship and willing to complete a Federal Police Check ***