Job Details
  • ReferenceBH-144289
  • LocationNew South Wales
  • SalaryCompetitive
  • Job TypeFull Time
  • Posted29 days ago
  • ConsultantKeely Smithson
About the Company:
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

About the role:
Due to continued expansion, an opportunity has become available for an experienced professional to join the team in Newcastle servicing the SS&C contact centre for Mine Super. Mine Super contact centre officers are responsible for delivering general advice to clients, members, and stakeholders. You will be offered a flexible working arrangement, with shift times starting at 10am or 11am, and finishing at 7pm or 8pm.
Your key responsibilities will include:
  • Deliver excellent customer service to our valued customers
  • Answering incoming calls and responding to the fund’s general advice enquiries
  • Deal with customer data ethically and in accordance with relevant company and legislative practices
  • Supporting other teams within Mine Super with customer follow up
  • Completing administrative and adhoc duties as allocated in a timely manner
About you:
As a Contact Centre Officer, you will be the first point of contact for clients, members & stakeholders. The successful candidate will have excellent communication skills and thrive in a fast-paced environment.
You will also have:
  • Demonstrated customer service and conflict resolution skills
  • A friendly, people focused personality
  • An understanding of superannuation and financial services is desirable
  • Intermediate to advanced skills in Microsoft Word & Excel

If this sounds like you, and you’re ready for your next new challenge, hit “Apply Now” to submit your application!