Job Details
  • ReferenceBH-141346
  • LocationNew South Wales
  • Salary$65000 - $67000 per annum
  • Job TypeFull Time
  • Posted8 days ago
  • ConsultantOlivia Duncan
About the Company:
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
About the role:
Due to continued expansion, an opportunity has become available for an experienced professional to join the team in Newcastle servicing the contact centre for Mine Super. With a commitment for putting members first, Mine Supers contact centre officers utilise their problem solving and customer service skills to deliver general advice to clients, members, and stakeholders. 
Your key responsibilities will include:
  • Answering incoming calls and responding to the fund’s general advice enquiries
  • Identifying complex business situations through knowledge of the superannuation industry and relevant legislations
  • Supporting other teams within Mine Super with customer follow up
  • Achieving KPI’s, SLA’s and targets as set by SS&C
  • Completing administrative and adhoc duties as allocated in a timely manner
About you:
As a Contact Centre Officer, you will be the first point of contact for our clients, members & stakeholders. The successful candidate will have excellent communication skills and thrive in a fast-paced environment.
You will also have:
  • Demonstrated customer service and conflict resolution skills
  • A friendly, people focused personality
  • A current RG146 qualification, or be willing to undertake
  • An understanding of superannuation and financial services
  • Demonstrated experience in outbound contact centre teams
If this sounds like you, and you’re ready for your next new challenge, hit “Apply Now” or email your application directly to