Job Details
  • Reference361256B_1596176168
  • LocationWestern Australia
  • Job TypeContract
  • Posted14 days ago
  • ConsultantHelen Gibson

As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading- edge projects and employers with outstanding business professionals.

We are currently seeking enthusiastic Contact Centre Customer Service Officers to jump in on a three month assignment and assist the team with some inbound calls. Working Monday to Friday 9am -4pm there is plenty of time for a work/life balance.

Responsibilities include:

  • Respond to incoming telephone calls, emails and online enquiries in accordance with defined standards and KPI's.
  • Deliver consistent, quality customer service and interact professionally and positively at all times.
  • Ensure written communications are accurately and professionally presented.
  • Demonstrate effective listening and questioning skills to accurately interpret and reflect customer requests and enquiries.
  • Provide responses to a diverse range of enquiries at first point of contact or escalate accordingly following set processes and procedures.
  • Capture and reflect accurate, relevant and meaningful information within the core systems.
  • Use the knowledge base and other customer service resources when handling enquiries to ensure the most relevant, accurate and up to date information is being provided.
  • Actively maintain own awareness of information available via the knowledge base, the website and other sources to remain informed.
  • Actively participate and contribute during team meetings, activities, discussions and training.
  • Achieve team and individual service targets and refer to performance statistics to identify opportunities to exceed performance and KPI's.
  • Attend regular coaching sessions to discuss service delivery and performance.
  • Assist in the training and support of new team members via work shadowing.
  • Undertake special projects and tasks where required.

    Experience required:
  • Previous contact center experience is highly welcomed
  • Excellent IT skills
  • Sound interpersonal skills
  • Able to take initiative and work autonomously

    This is an immediate start and full training will be provided for the first two weeks where you will work full time hours 8.30am - 5pm.