Job Details
  • Reference397990A_1662442048
  • LocationSydney
  • SalaryAU$38 - AU$46 per hour + Super
  • Job TypeContract
  • Posted30 days ago
  • ConsultantRachelle Hanna

Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.

At Chandler Macleod our mission is to recruit using the BestFit™ methodology which is tailored to providing the most suitable candidate for every position at every level for every Government Department and Agency.

The Opportunity

Chandler Macleod is currently recruiting for an experienced Connection Support Officer to join a leading Federal Government agency. This is a September start with a contract term of 12 months.

Job Title: APS4 Connection Support Officer

Start Date: 03/20/2022

End Date: 29/09/2023

Pay Rate: $38 - $46 per hour + Super

Location: Sydney, NSW

A Connection Support Officer (RSO) is responsible for helping healthcare provider organisations navigate the process of registering for the national MHR system. These healthcare provider organisations will predominantly be specialists (e.g. cardiologists, respirologists) working in small-to-medium sized private practices. However, this work may extend to other sectors, including community health organisations and private hospitals.

Responsibilities may include but are not limited to:

  • Cold calling healthcare provider organisations to inquire whether they'd be interested in registering for MHR
  • Actioning warm leads received from others, by calling healthcare providers organisations who have previously expressed an interest in registering for MHR
  • Managing and responding to inbound queries received via email
  • Walking practice managers (or other representatives of the healthcare provider organisations) step-by-step over the phone through the online and offline form filling processes and other steps involved in MHR registration
  • Liaising, on behalf of the healthcare provider organisation, with other parties involved in the registration process (e.g. Services Australia, the vendor of the clinical information system used by the organisation) to trouble-shoot and ensure the end-to-end registration process is successful
  • Managing email correspondence with the healthcare provider organisation and any other parties involved in the registration process
  • Responding to questions, and distributing information to interested parties
  • Deliver ad hoc education and training about MHR, including how it works, the benefits of using it, and the registration process, to internal and external stakeholders
  • Entering and maintaining data in the Agency's Customer Relationship Management (CRM) system
  • Assisting in the setup of CRM dashboards to support reporting
  • Support the Project Manager and Program Director with periodic reporting relating to MHR registration activity

About You:

To succeed in this role, you will be a team player, highly organised and motivated with a demonstrated ability to work flexibly and to tight deadlines. Further to this, to be considered for the role you will also need:

  • Friendly, outgoing phone manner and willingness to do both outbound cold calling and inbound call handling
  • Good oral and written communication skills
  • Good familiarity with Excel
  • Experience in the healthcare sector
  • Experience working in a government call centre or help desk environment
  • Familiarity with medical practice management software would be highly regarded

Please note that to be eligible for this position you must be an Australian Citizen and if successful will need to undergo x2 reference checks and a hold a current Baseline clearance or be willing to obtain one as well as obtain and maintain a national police check

If you are interested in the position the please click on the APPLY BELOW button or alternatively you can email your CV to