Job Details
  • Reference385706A_1641899833
  • LocationAdelaide
  • Job TypeContract
  • Posted13 days ago
  • ConsultantBrooke Phelps

Chandler Macleod is partnering with candidates and clients alike to unleash their full potential. Successfully working with leading operations throughout Australia, the team at Chandler Macleod is actively sourcing and placing candidates in the right roles using our 'Best Fit Methods'

Chandler Macleod are seeking a Complex Case Manager worker for a temporary assignment. The successful candidate will commence immediately. This position is conveniently located in the CBD and on a Monday to Friday roster.

This program is specialised, goal oriented case management aimed at streamlining communication between the Department, external stakeholders (including treating health professionals, Ex Service Organisations and advocates) and clients who require an additional level of support.

The CCS program delivers support for clients across all aspects of the Department, through a primary point of contact. The program is in line with the clients three key strategies of being a client-focused, responsive and connected organisation.

The program is staffed by case managers through a combination of health clinicians and claims experts who assist veterans through the clients claims process and linking clients to appropriate mental health and other services, such as Open Arms.

Complex Case Managers carry a caseload which is regularly reviewed against established goals and outcome measures.

Duties will be in accordance with the Work Level Standards and principles of workplace diversity, Work Health and Safety, participative work practices, APS Values, APS Code of Conduct and APS Employment Principles.

The Complex Case Manager (Clinical) in the Coordinated Client Support Branch will:

  • Provide an escalation point for clients at risk of harm to self or others
  • Provide specialised case management and/or clinical expertise and advice to support and enhance the work of the Complex Case Managers
  • Manage a caseload of clients
  • Undertake a range of assessments including intake assessments and risk assessments
  • Contribute to the preparation of high level client summaries and briefs, including maintaining high quality documentation
  • Provide clinical advice and coaching support to Client Support Program colleagues and other staff, as required, to assist in managing challenging client presentations and risk escalations

The successful applicant will have:

  • Tertiary qualifications (Bachelor's degree or higher) in a relevant health field including Nursing, Psychology, Occupational Therapy, or Social Work
  • At least 2 years of experience working as a case manager, or equivalent clinical role
  • Extensive experience working within a mental health or community case management setting, including working with people who present with complex mental health condition
  • Experience in coordinating and assisting in the management of a caseload of complex and potentially at-risk clients in community mental health teams
  • Excellent written and oral communication skills, including capacity to liaise with and develop productive relationships with other organisations. This also includes proficiency in the use of IT systems including Microsoft Office
  • Experience and interest in triage, assessment and case management via telephone
  • Demonstrated commitment to ongoing professional development
  • Current Police Check, or ability to obtain one


  • Registration with the Australian Health Practitioners Registration Agency (AHPRA), or eligibility for registration with the Australian Association of Social Workers (AASW)
  • Experience in working with military or veteran mental health services.
  • Expertise in supporting clients experiencing the impacts of substance abuse, mood, and anxiety disorders (including PTSD)
  • Experience with and understanding of the principles of Trauma Informed Care.
  • Experience working with clients with challenging behavioural presentations
  • People with lived experience of disability, Aboriginal and Torres Strait Islander People and those from culturally and linguistically diverse backgrounds are strongly encouraged to apply

What we offer:

  • Adelaide CBD location 2 days per week/working from home arrangements
  • Casual contract from late January
  • Monday to Friday, 8:30 am till 5:00 pm, full time working hours
  • APS6 hourly pay rate

Applicants will be required to complete an Entry Level Check prior to commencing assignment.

If you have the skills required and you are available for an immediate start, please follow the "apply now" link below and successful applicants will be contacted.

For further enquiries, please email