Job Details
  • Reference378145A_1627439716
  • LocationGeelong, Greater Geelong, Victoria
  • SalaryAU$45 - AU$46 per hour + + Super
  • Job TypeContract
  • Postedabout 2 months ago
  • ConsultantVedangi More

About the Organization:
This leading government agency supports those in need and provides tools for Australians to be able to achieve their goals. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency has a great team culture and excellent office locations in Melbourne.

About the role:

  • Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Coordinating correspondence, briefing and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.


What you will bring to the role:

  • Previous experience within a similar role; Government experience is preferable but not essential.
  • Excellent time management, planning and efficiency.
  • Strong written and verbal communication skills.
  • Experience in research and evaluating legal procedures.
  • Ability to communicate clearly and effectively.
  • Strong teamwork abilities.
  • Proficient in use of Microsoft Word, Excel and PowerPoint.


You MUST be an Australian Citizen or Permanent Resident to be considered for this opportunity and eligible to clear a national police check.

How to apply:
Please click 'APPLY" to upload your details and resume to be considered for this role.