Job Details
  • Reference361921A_1597390495
  • LocationAdelaide
  • Job TypeContract
  • Postedabout 2 months ago
  • ConsultantChandler Macleod

Chandler Macleod have multiple upcoming temporary assignments with our Federal Government client for experienced Complaints and Reportable Incident Officer. This assignment is conveniently located in the CBD and on a Monday to Friday roster, full time hours with possible overtime.

Position Purpose:

  • Support the implementation, operation and monitoring of the reportable incidents handling function;
  • Assist with the management of a caseload of incidents reported, including engaging with providers, where requested, on incidents (including deaths of people with disability) and supporting the Assistant Director in the escalation of incidents for investigation or other action where necessary;
  • Support the development of advice to the Branch Manager about trends, issues, individuals of concern and inadequate investigations by service providers, through the assessment and analysis of information gathered during the reportable incidents handling process;
  • Support the education and training function for providers in identifying incidents, preventing and effectively responding to abuse, and neglect of people with disability
  • Develop productive working relationships with a range of stakeholders.
  • Request relevant information necessary to process complaints and prepare complaints documentation to enable the decision maker to make robust decisions within legislated time frames.
  • Manage and resolve a caseload of complaints about the provision of supports and services, including assessing moderately complex complaints and contributing to complaints handling activities, including resolutions.
  • Monitor incoming complaints and status to ensure high-risk complaints are escalated
  • Liaise regularly with managers as to the management of caseload.
  • Contribute to education and training in relation to the effective handling of complaints to inform and educate participants, providers, and the public.
  • Develop excellent working relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the complaints handling function,
  • Where requested, provide coaching, mentoring and guidance to others and contribute to a learning culture where expertise can be appropriately shared.
  • Behave in accordance with the values promoted by the Commission.


    The successful applicant will have:
  • regulatory experience, compliance and analytical focus, strong customer focus service and good communicator
  • Outstanding administrative and organisational skills
  • Excellent data entry and typing skills
  • Excellent written and verbal communication skills
  • Experience in the rehabilitation environment is highly desirable
  • A demonstrated strong commitment to service delivery
  • Proven ability to prioritise tasks and manage peak workloads
  • Have the capacity to learn new tasks and processes quickly
  • Have excellent investigation and problem-solving skills with high level attention to detail
  • Be able to learn multiple systems quickly
  • Have strong communication skills and experience in dealing with internal and external stakeholders
  • Possess strong teamwork skills with the ability to work closely with others

    Please note: all applicants will require pre-employment checks prior to commencement.

    If you have the skills required and are available for an immediate start, please follow the "apply now" link below.