Job Details
  • ReferenceBH-144930
  • LocationHurstville
  • Salary$55000 per annum
  • Job TypeFull Time
  • Posted16 days ago
  • ConsultantSarah Borg
Chandler Macleod is currently seeking experienced Collections Officers to join our client based in Hurstville. This is an excellent opportunity to work in a dynamic and supportive environment, with the flexibility of hybrid work from home arrangements. As a Collections Officer, you will be responsible for managing a portfolio of accounts and working towards financial targets while ensuring compliance.

Location: Hurstville, with hybrid work-from-home opportunities
Employment Type: Full-time, Permanent

  • Take prompt action on accounts and efficiently manage your own work portfolio
  • Consistently work towards financial targets while maintaining compliance
  • Negotiate, implement, and monitor payment arrangements
  • Identify hardship language and potentially vulnerable customers, taking appropriate steps to implement suitable arrangements
  • Record and address any complaints, identifying potential triggers for complaints
  • Conduct skip tracing to locate third parties
  • Provide guidance and support to clients on account recovery
  • Prepare and submit reports to clients and managers as required
  • Identify accounts requiring attention or escalation to management
  • Maintain security and confidentiality of personal and corporate information
  • Previous experience as a debt collector
  • Experience working for a credit provider or managing a secured and unsecured collections portfolio
  • Certificate III in Financial Services (Mercantile Agent) or willingness to obtain this qualification
  • Strong negotiation skills
  • Proficiency in MS Office products including Outlook, SharePoint, Teams, Word, Excel, and PowerPoint
  • Familiarity with debt collections software and document management systems
If you meet the above criteria and are interested in this role, please submit your application now. We look forward to reviewing your application. - Sarah