Job Details
  • ReferenceBH-103313
  • LocationHurstville
  • Salary$55000 - $65000 per annum, Benefits: + super + bonus
  • Job TypeFull Time
  • Posted22 days ago
  • ConsultantSarah Borg
Collections Officer – Insurance

Location: Hurstville – 3 days from office, 2 days from home

Salary Range: $55,000 -$65k + super + bonus

Chandler Macleod are seeking a highly motivated and experienced Collections Officer to join our clients team, for a full time, permanent position.
As a Collections Officer, you will be responsible for effectively managing your own work queue, actioning accounts in a timely manner, and consistently working towards financial targets while demonstrating compliance. The successful candidate will have experience working for an insurer or on an insurance collections portfolio and a thorough understanding of insurance business operations.


• Action accounts in a timely manner and effectively manage own work queue.
• Alert managers when work queue grows to a point it is regularly unable to be cleared on a daily basis.
• Consistently work towards financial targets while demonstrating compliance.
• Contacting third parties to resolve insurance claims and recovery of damages.
• Contacting third party insurers to discuss insurance claims, including quantum and liability claims and make a claim for recovery.
• Negotiating, implementing and monitoring payment arrangements.
• Identify hardship language and potentially vulnerable customers and take appropriate steps to implement appropriate arrangements.
• Record and action any complaints and demonstrate an ability to identify potential complaint triggers and address them immediately and effectively with customers.
• Conduct skip tracing to locate third parties.
• Liaise with and provide instructions to external agents for field calls.
• Identify accounts to be considered for legal action.
• Providing guidance and support to clients on recovery of accounts.
• Seeking instructions from clients when required to action accounts (entering arrangements, quantum and liability cases, close file or issue proceedings).
• Provide reports to clients and managers.
• Identify accounts which need attention or review with Head of Collections/Business Performance Manager.
• Ensure compliance with internal policies, procedures and work instructions. • Maintain security and confidentiality of all personal and corporate information.
• Performing other duties, consistent with skills and experience, as directed by managers.

Experience and Qualifications:

• Proven experience as a debt collector/call center
• Experience either working for an insurer or on an insurance collections portfolio.
• Thorough understanding of insurance business operations, different types of insurance products and experience working with insurers.
• Excellent verbal and written communication skills and an ability to engage as an active listener.
• High level negotiation skills including demonstration of rapport building, problem solving, persuasion, cooperation, and compassion.
• Proficient in MS Office products including Outlook, SharePoint, Teams, Word, Excel, and PowerPoint. • Experience working with debt collections software and document management systems.

 To apply, please submit your resume and apply now - Sarah