Job Details
  • Reference365655A_1605069362
  • LocationDarwin
  • Job TypeContract
  • Posted17 days ago
  • ConsultantOrla Gillespie

Chandler Macleod is working with a Federal Government Department to a Clinical Practice Officer for an initial 12-month contract.

The Department of Veterans' Affairs supports those who serve or have served in the defense service. This federal government service is responsible for the delivery of mental health services to Veteran and Defence force communities and their families.

The Clinical Practice Officer is responsible for managing the centre operations and any support functions allocated to the position. This may include work focused on the core service delivery elements of In-centre counselling, Outreach, Groups and Community Engagement.

The Clinical Practice Officer provides support in areas of financial, human resource, property and contract management and works within a quality improvement framework. The CPO will contribute to the development and implementation of processes to maintain efficiencies and improve service delivery outcomes. They will collaborate and connect with other regional offices, government and community services to deliver quality, holistic service.

DUTIES

Deliver a professional, efficient and welcoming reception service

Client appointment and SMS reminder service
Counsellor support: diary management, room bookings, administrative support
Groups: compliance and audit checks, event management, reports
Community Engagement: event management, resources, reports
Assist the Practice Manager in the supervision and work allocation to Service Support Officers
Assist the Practice Manager in the management of the centre's property, resources, assets and IT requirements.

Provide secretarial and administrative support for the region's meeting schedule
Assist with managing contracts and associated documentation
Manage the region's clinical supervision contracts, official orders and attendance/invoice register
Reconcile credit cards and ensure regional invoices are processed accurately and timely

KEY SKILLS

Analyse and evaluate customer needs, requesting support as appropriate
Tailor services to customers
Research and make sound decisions using appropriate judgement
Understand and make connections with community, government and other services
Have the ability to prioritise workload and multi-task
Collaborate with other staff in the immediate work area, across a virtual team and with other areas of the department
Support and train others, undertake ongoing training
In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions
Work in and adapt to a changing environment
Demonstrate a high level of relevant computer literacy skills

Commitment to holistic customer service