Job Details
  • Reference362756B_1599371362
  • LocationCanberra
  • Job TypeContract
  • Posted19 days ago
  • ConsultantNeville Smith

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage APS6 Clinical Incident Coordinator on a contract until September 2021.

Position Overview

Sitting within the Operations branch, our client manages day to day Incidents involving the My Health Record infrastructure, privacy, security and clinical risks. This position is responsible for the provision of Incident coordination and triage, governed by the client's Event and Incident Management Framework, with a strong focus on Clinical Safety and adherence to the client's Clinical Governance Framework. The multidisciplinary role entails the use of excellent analytical skills, problem solving and clinical judgment with an understanding of business needs of different areas within the client. This role includes a 24x7 on call roster component to provide emergency incident response and requires the understanding of technology and business functions. Additionally, within the context of the Clinical Governance Framework, this role contributes to activities aimed at ensuring Australia has a safe and robust digital health system.

Duties & Responsibilities:

  • Support the seamless integration of Digital Health functionality via My Health Record in connecting systems to increase the quality of functions and the user experience with the Digital Health infrastructure
  • Undertake incident response activities involving containment, remediation and restoration or services
  • As a subject matter expert, proactively identify and manage impact to clinical safety from incidents as part of incident response
  • Assist transition of incidents to Problem management and provide support to Problem management activities
  • Support business continuity planning, and the development and implementation of recovery plans as required
  • Develop, document and co-ordinate Operational Procedures and Clinical Incident management service procedures to ensure appropriate service levels and quality of service are maintained
  • Ensure timely production of quality executive level deliverables aligned with expectations of established governance arrangements

Our Ideal Candidate has:

  • Experience of clinical incident management for digital health (desirable)
  • Experience of the Australian health sector, particularly digital health (desirable)
  • Experience in a clinical discipline is highly desirable, preferably in care scenarios. A current clinical registration is will be advantageous
  • Experience in chairing business conference calls, collaborating with senior executives and a demonstrated ability to manage complex stakeholder relationships, both internally and externally
  • Experience in enterprise level operational environment incorporating business function and technology is highly desirable
  • Health and/or My Health Record experience highly desirable, specifically contemporary experience of the Australian digital health sector
  • Experience in principles, processes, implementation and application of clinical governance, safety and incident management in a health care setting
  • ITIL and ITSM knowledge will be beneficial

Mandatory Requirements:

  • The successful candidate will be required to have a Baseline clearance.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively you can call Neville Smith on 02 6268 9916 or email for further discussion.