Job Details
  • Reference358015A_1589423053
  • LocationNew South Wales
  • SalaryUp to AU$31 per hour + Superannuation
  • Job TypeContract
  • Posted21 days ago
  • ConsultantAllison Bell

We are currently recruiting for 4 Client Service Officers (Tenancy and Access & Demand) on a temporary basis for 3 months with the possibility of extension beyond this. The roles will be based in either Sydney, Waterloo, Burwood, Surrey Hills, Maroubra, Hurstville and/or Miranda so you will need to be flexible in working within the FACS South Eastern Sydney District. The roles are for 35 hours per week (Monday to Friday) and are paying $31ph + super.

The NSW Government Department works to maintain affordable public housing options, building a stable and stronger community, providing solutions for the people most in need. They work with departments and other organisations to address the homeless in NSW. And they play a key role in developing a policy and maintaining relationships to increase the supply and affordability of housing across NSW.

You will be responsible for:

* Meeting with clients face to face and over the phone to assess the clients needs for housing assistance.
* Understanding, interpreting and applying standards, legislation, policy and guidelines in providing services to clients and in managing properties and tenancies.
* Providing advice, referral and provision of housing assistance
* Respond to phone enquiries from Housing NSW clients and provide accurate information about Housing products available
* Make assessments to determine eligibility
* Undertake outbound calls for wellbeing checks and any tenancy related issues

In order to be successful for this role, you will need the following:

* Experience in dealing with a diverse range of clients with complex needs (eg Mental Health, Substance Misuse, Homelessness, Unemployed, Disabilities)
* Previous experience of working within Housing or FACS/Employment Services/Real Estate/Mental Health would be desirable
* Ability to prioritise workloads to meet deadlines in a demanding work place
* Excellent customer service skills and be able to manage conflicts and expectations of clients
* Ability to manage conflicts and expectations of clients and their advocates in a human services environment.
* Working knowledge of Outlook, Word. Previous experience of using TRIM would be desirable
* Flexibility with work locations. You must be flexible to work at Waterloo, Maroubra, Hurstville, Miranda, and Surry Hills
* A Current Drivers Licence
* Commitment to work Monday-Friday, 9am to 5pm

A Criminal Records Check (CRC) is required for this role.

This is an urgent requirement so if you match the above criteria, please submit your resume by clicking on the 'APPLY' button below or email Allison Bell at