Job Details
  • Reference375758A_1623370312
  • LocationVictoria
  • SalaryAU$50 - AU$55 per hour + +super
  • Job TypeFull Time
  • Posted11 days ago
  • ConsultantLiz Conlan

About the role:

As a Client Service Manager you will ensure we provide a pro-active customer service experience to all domestic and international clients covering both investor and intermediary types in support of all international markets.

This includes local team as well as the offshore servicing hubs. You will be responsible for the turnaround times in responding to all incoming queries received by telephone, email or other means. Also a first point of escalation The most important aspect for this role outside of excellent client service focus is knowledge and experience of inner workings of international markets across all custody product offerings.

To be successful in this role you will possess the following skills:

  • Working knowledge of international markets custody offerings around Equities, Fixed Income, FX, Asset Servicing, Cash
  • Understanding of client onboarding requirements and implementation approach processes
  • Knowledge of SWIFT
  • Understanding of corporate action events
  • At least 5 years industry experience with a stockbroker or custodian area, preferable in role servicing international markets

What Will You Bring to the Role?

  • Strong communication skills and client service experience
  • Highly organised, with an ability to prioritise work and meet deadlines
  • Ability to work in a team environment with minimal supervision
  • Keen learner and pro-active in initiating process improvement
  • Willingness to assist others when required
  • Ability to receive and give direction
  • Participate in team development and personal development programs
  • High level of interpersonal skills and the ability to deal with clients in a congenial manner
  • Ability to influence issues

How to apply:

Hit 'apply' today and submit your CV to be considered for this opportunity.