Job Details
  • Reference370120A_1614645267
  • LocationCanberra
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantLeanne Porter

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS5 Case Manager on a contract for 12 Months.

Position Overview

The APS5 Case Management works under guidance to manage, progress and resolve AAT applications. The role will assess available information against legislative criteria and policy to determine the most suitable way to conduct AAT proceedings on behalf of the client. The focus is on resolving matters in a timely manner and, where reasonably possible, without a need to progress to an AAT hearing. For applications where it is not possible to resolve a matter early, the role is responsible for preparing a matter for Case Conferences, Conciliation Conferences and Hearing, including instructing internal or external lawyers.

The APS5 Case Management works independently and as part of a team, including working collaboratively with legal and technical experts and other colleagues to progress their matters. The role will obtain further information and/or expert evidence necessary to progress AAT applications and identify innovative solutions and outcomes. The role is accountable for effectively organising and managing a high volume of complex cases. It will exercise sound judgment, independence and problem-solving skills to achieve early resolution through negotiation or progress to a final hearing. The APS5 Case Management will engage directly with AAT applicants and their representatives, utilising interpersonal, liaison and negotiation skills, and strong awareness of issues affecting people with disability.

Duties & Responsibilities:

  • Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
  • Undertaking case management of low to moderately complex AAT matters and analysing to develop options for early resolution.
  • Obtaining necessary information and advice to effectively resolve AAT matters.
  • Applying alternate dispute resolution methods and advocacy skills to resolving reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the client.
  • Preparing and maintaining electronic record keeping, including evidence supporting decision making processes and justifying conclusions reached during the case management process.

Our Ideal Candidate will have:

  • Provide professional and policy advice within an area of specialisation.
  • Develop plans and objectives for short-term tasks of the work area and contribute to strategic planning for longer-term initiatives of the section.
  • Role may also be required to undertake specialist or technical research and analysis, conduct investigations and provide advice on policies and legislation.
  • Have sound understanding of the impact of the work area on longer-term strategic, political or operational outcomes for the program.
  • Accountable for maintaining appropriate risk management programs.
  • Work independently or under limited guidance in relation to their area of expertise. Complex or difficult issues are discussed with team leaders or experts.
  • Exercise judgement to make decisions governed by the application of the legislation, operational guidelines, best practice principles or the client's operating instructions and procedures whilst appropriately managing risk, under the support and general direction of a higher classification level.
  • Identify problems or issues and resolve or establish treatments to mitigate.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Leanne Porter on 02 6268 9926 or email Leanne.porter@chandlermacleod.com for further discussion.