Job Details
  • Reference383639A_1637570565
  • LocationCanberra
  • Job TypeContract
  • Posted17 days ago
  • ConsultantSharrane Martin

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS6 Case Management Support on a contract for 6 months with potential extension.

About the Role:

The APS6 Case Management Support is a team membership position that is required to perform work that involves team management responsibilities, setting priorities and managing workflows of the team. The role is accountable for the operational efficiency of the team, managing and monitoring the allocation of tasks for triage of AAT applications and completion of Tribunal documents.

The APS6 Case Management Support plays a key role in assessing and managing risk, quality assurance, training staff and monitoring workflow. The position exercises initiative, judgement and strong communication skills to ensure that the case management support products maintain their value to case management.

Duties & Responsibilities:

Responsibilities may include but are not limited to:

  • Ensuring all AAT applications are received, acknowledged, registered and assessed for risk and priority in a timely manner.
  • Assessing and responding to risk from AAT applications, including in terms of agency reputation, scheme sustainability and priority.
  • Managing the team workload to maximise efficiency and effectiveness of Receipt, Triage and Tribunal Documents functions.
  • Supervising and contributing to the quality checking of outputs in Triage, Tribunal Documents, Specialist Assessment and other areas relevant to Case Management Support.
  • Providing leadership and overseeing the organisation of specialist assessments where required.
  • Providing complex technical advice including obtaining advice from within and outside the AAB where required.
  • Overseeing the preparation and updating of AAB guidance material and operating procedures that impact the end-to-end to case management process.
  • Assuming the Restricted Access Manager role for AAT applications that involve participants with restricted access.
  • Ensuring the filing of Tribunal documents occurs in good order and within statutory timeframes, requests from case management for specialist assessment are facilitated and other activities to support case management in its business functions, are efficiently and effectively carried out.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Sharrane Martin on 02 6268 9726 or email for further discussion.