Job Details
  • ReferenceBH-141217
  • LocationCanberra
  • Salary$40.18 - $44.65 per hour
  • Job TypeFull Time
  • Posted15 days ago
  • ConsultantJess Kaur
As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our government client is seeking to engage a Call handler on a contract for 3 months.
Position Overview
Duties & Responsibilities:
  • As the Call Handler you will staff and maintain the call centre service during normal business (8:30- 5) hours and provide a key role to support the wider team to deliver its objectives and work collaboratively across the team and under guidance.
  • Investigation Resolve escalated first level complaints, concerns from the general public
  • Liaise with various stakeholders, including clients, to gather evidence and information necessary for decision-making to finalise the complaint.
  • Assess and prioritise all complaints in accordance with the urgency and/or seriousness of the issues raised.
  • Administrative Receive first level complaints or concerns from the general public.
  • Administrative tasks of the team, including but not limited to, records management, directing incoming enquiries.
  • Maintain records in accordance with the Territory Records 2002

Mandatory Requirements:
  • Applicants must obtain a cleared police check.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Diksha Saini on 02 6268 9769 or email for further discussion.