Job Details
  • Reference382577A_1635402086
  • LocationNorth Sydney
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantAshish Bhetwal

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Call Centre Operator on a contract for 8 weeks with opportunity for permanency for best candidates.

Position Overview

The primary focus of the Inside Sales Advisor team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner. The Inside Sales Advisor team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation into a production order. The Inside Sales Advisor is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction.

Responsibilities

  • Respond to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner
  • Work with existing Reservation holders to convert their reservation into a production order in order to achieve expected build, shipment and delivery objectives
  • Conduct business dealings in a way that creates a superior prospect experience that represents the brand values
  • Utilize a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns
  • Achieve company aims for vehicle order levels
  • Keep up with industry trends and best practices, including utilization of new technology and web resources
  • Work with the technical departments to understand current vehicle and production talking points
  • Utilize, update and maintain the integrity of information in CRM system
  • Provide suggestions for website improvements
  • Escalate matters that require senior management concurrence in a timely manner to line management
  • Work on the continuous improvement of processes and procedures related with the purchase of a vehicle
  • Use a range of contact channels: Web chat, phone and email, to field inbound and outbound sales and delivery conversations
  • Manage dynamic priorities from internal and external stakeholders

Requirements

  • 1-3 years of phone sales management experience
  • Strong team-player
  • Excellent Communication and relationship management skills, both oral and written
  • Bachelor's Degree preferred. In lieu of a degree, relevant experience in a customer-facing environment
  • Ability to prioritize effectively and handle shifting priorities.
  • Attention to quality and detail
  • Valid driver's license

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Ashish Bhetwal on 02 9269 8832 or email ashish.bhetwal@chandlermacleod.com for further discussion.