Job Details
  • Reference381437C_1633667509
  • LocationBrisbane
  • Job TypeFull Time
  • Posted13 days ago
  • ConsultantPierre Botha

About the Company:

As one of Australia's largest and leading human resource and consultancy agencies, Chandler Macleod has a proven track record of Unleashing Potential in both people and companies.

We are currently seeking amazing Call Centre Customer Care Specialist that operates within a supportive and engaging contact centre environment which sits in the Customer Growth team in the Health Insurance Business.

We are looking for someone with personal drive, commitment and great communication skills

with a great proven track record.

About the role:

As a Call Centre Customer Care Specialist, you will have responsibility for the following:

  • Deliver great value conversations, though various inbound, outbound telephone and email contact with members to ensure they are offered the most appropriate cover with the view of long-term retention.
  • Provide Exceptional customer experience by educating customers on the breadth of services offered and demonstrating the value of being a member.
  • Build and maintain Private Health Insurance Industry, Product and Competitor Knowledge.
  • Demonstrate commitment to teamwork and fellow team members in contributing to a positive working environment.
  • Demonstrate resilience with a growth mindset and positive attitude towards change

About You:

As a Call Centre Customer Care Specialist, you will have

  • Previous experience in providing great customer service.
  • Demonstrated experience in a service and outcomes driven environment.
  • Strong desire to deliver exceptional customer led behaviours and a demonstrated passion for the client's values.
  • Strong verbal and written communication skills.
  • Industry experience preferred but not essential.

Benefits:

  • Permanent role
  • 100% working from home - must have either NBN or cable internet connection
  • 03 November 2021 start date
  • Full time hours, Monday to Friday 7.5 hours per day , on rotating roster between the hours of 8am and 8pm AEST/AEDT
  • Salary + opportunity to earn quarterly commissions
  • Great team culture

*We are interviewing immediately, so to be considered for this role APPLY NOW.

*** Please note as this client is within the financial services sector, you will be required to pass a Criminal History Check ***