Job Details
  • Reference369921B_1614124574
  • LocationGeelong
  • SalaryAU$36.27 - AU$37.27 per hour + super 9.5%
  • Job TypeFull Time
  • Posted10 days ago
  • ConsultantYasmin Mahmood

Are you passionate about the Disability Sector?

Is delivering excellent customer service one of your best skills?

Are you a dedicated and empathetic individual?

Express your interest now!

About the Organisation:

You will be working for a prominent Government Agency whose impact on the Public Health Industry enables Australians with Disabilities to have access to tools and services to lead meaningful lives. You will be part of a team that provides direct support and assistance to the community and puts a focus on customer service.

How will You Contribute?

You will provide direct support to disability participants to ensure strong customer service delivery and service. This is a customer service role that is based in an office environment in Geelong. You will contribute to the success of the team by making outbound and inbound calls to ensure Participant satisfaction and resolution of concerns are managed effectively.

You will be comfortable in undertaking a broad range of administrative and support duties for planners and be able to use a variety of computer software systems. You will use your exceptional customer service skills to assist participants with having access to information required.

What Will Your Duties Include?

  • Making out-bound and taking in bound support based calls to Disability participants
  • Provide administrative support to the triage team
  • Data entry of participant details in-to the systems and records
  • Coordination of meetings and organisation where required
  • Recording of information, complaints and enquiries as required to ensure all customer service matters are responded to efficiently

What Will You Bring to the Role?

  • You will be a passionate and empathetic individual with a desire to kick start your career within the Government and Disability space.
  • Experience in customer service and general administration in an office environment is essential
  • Experience within the Disability Sector or Public Sector is highly regarded
  • Strong communication skills, both written and verbal is essential
  • A passion for the disability sector and your community is essential

You MUST be an Australian Citizen or Permanent Resident to be considered for this opportunity

A police check clearance and working with children check is required to be completed prior to starting in this role

How to apply:

Hit 'apply' today and submit your CV to be considered for this opportunity