Our client is an independent statutory agency, supporting people with significant and permanent disabilities and their families.
Located in Northern suburbs on a Monday to Friday, full time roster.
As a Business Support Officer, you will be the first point of contact for participants within the office and will present as a friendly professional. You will be managing telephone enquiries, reception duties and appointment processes. You will work collaboratively with the team to support participants, ensuring they are informed and can access information to exercise their desired level of choice and control.
The duties for a Business Support Officer include:
- Provide administrative support to the region
- Management of email and appointments/calendar system for local office and multiple staff
- Undertake research and investigation options available in the local area and prepare associated reports and correspondence
- Provide front of house/reception support for the local office as required
- Provide thorough information and effective support to internal and external stakeholders
- Coordinate appointments with the use of office facilities and ensure these facilities are neat and appropriately prepared
- Book and acquit all office travel and fleet management and coordinate credit card acquittal requirements
- Accurately enter initial participant details into the IT system
- Coordinate and organise executive meetings and community forums where necessary
- Undertake a range of data entry responsibilities
- Research best value for and assist with the procurement and purchasing of small plan components
- Record information provided by participants in the database in relation to changes or issues with their plan and ensure these are assigned for follow-up
The successful applicant will have the following skills and attributes:
- Positive contemporary attitudes to people with disability
- Understanding and knowledge of disability and its impact on individuals
- Experience with supporting people with a disability to maximise participation in community
- Competency, or ability to develop competency, in consistently applying assessment tools to identify support needs
- Competency with IT systems
- Adaptable communication and interpersonal skills
- Experience in building relationships both with internal and external stakeholders
- Able to engage in negotiation if dealing with external providers
- Ability to work within the team and adapt quickly to a changing environment
- Ability to work closely with the participant and their carer/s
- Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy
- Ability to manage confidential and sensitive information
- Judgement and decision making within delegated limits in relation to accountability of funds and interactions with individuals and communities
It is highly desirable that the successful applicant will have an understanding of or lived experience in the field of disability.
If you are interested in the role and you have the right experience for the position, please apply now following the link below.
Chandler Macleod is partnering with candidates and clients alike to unleash their full potential. Successfully working with leading operations throughout Australia, the team at Chandler Macleod is actively sourcing and placing candidates in the right roles using our 'Best Fit Methods'
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