Job Details
  • Reference368501C_1612150004
  • LocationPerth
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantRachael Merrifield

Are you a Business Support Officer with a wealth of knowledge and experience, who's seeking a new opportunity to #unleashtheirpotential with a reputable industry leader?

Who are we?
Founded in 1959, Chandler Macleod Group are one of Australia's largest providers of human resource solutions. Our aim is to unleash the potential of both our employees and clients through connecting them with the Bestfit ™ opportunities around the globe.

About the role
We are looking for Business Support Officers to add to our candidate pools for upcoming roles.

Community Business Support

Do a job that truly matters. This is a unique opportunity to utilise your motivational skills to help others affected by disability change their lives for the better.
Business Support Officer sought for Disability focused organisation- go to work to make a difference every day!

Position Purpose
The Business Support Officer will be the first point of contact for participants within the office and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment processes.

With limited guidance, you will also be responsible for a broad range of duties ranging from:

  • General administrative assistance to support day to day activities within the office.
  • Diary management, telephone enquiries and feedback.
    You will work collaboratively with the team to support participants, ensuring they are informed and can access information to exercise their desired level of choice and control.

    Responsibilities include:
  • Front counter/reception support for the local office including participant enquiries and guidance in the self-help kiosks.
  • Assist with research and reports as directed.
  • Provide thorough information and effective support to internal and external stakeholders.
  • Work under limited direction to provide administrative support to the regional trial site team.
  • Management of email and appointments.
  • Coordination of appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant.
  • Undertake a range of data entry responsibilities.
  • Receive and record complaints and other feedback in the Agency data base.

    Skills and Personal Attributes
  • Contemporary attitude to disability
  • Positive contemporary attitudes to people with disability.
  • Understanding and knowledge of disability and its impact on individuals.
  • Experience with supporting people with a disability to maximise participation in community.
  • Systems
  • Competency, or ability to develop competency, in consistently applying assessment tools to identify support needs.
  • Competency with IT systems.

    Communication
  • Adaptable communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Able to engage in negotiation if dealing with external providers.

    Collaboration
  • Ability to work within the team and adapt quickly to a changing environment.
  • Ability to work closely with the participant and their career/s.

    Service Orientation
  • Commitment to achieving positive outcomes for scheme participants and the Scheme.
  • Ability to respond to and priorities competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
  • Ability to manage confidential and sensitive information.
  • Ability to synthesize and analyse information and make decisions.
  • Judgment and decision making within delegated limits in relation to accountability of funds and

    Desirable
    It is highly desirable that applicants have an understanding of or lived experience in the field of disability.

    A demonstrated, proactive approach towards ensuring the well-being of yourself and others is a mandatory requirement for any role with Chandler Macleod. Your ability to set good examples of work ethic and integrity, especially when working alongside others, will be highly regarded.

    Diversity and inclusion empowers us to unleash our true potential at Chandler Macleod. Our commitment to inclusion spans across race, gender, age, religion, and identity to ensure that our employees feel comfortable being their authentic-selves at work.

    If you feel suitable for this role and are ready to #unleashyourpotential with Chandler Macleod, we encourage you to APPLY TODAY!