Job Details
  • Reference368528A_1616544108
  • LocationVictoria
  • Job TypeContract
  • Posted21 days ago
  • ConsultantBharghavi Padmanabhan

Our client AGL energy are seeking an experienced Business Analyst with Telephony/ Call centre experience to join a contract role in Melbourne CBD. You will display behaviours which reflect and actively demonstrate alignment to the AGL Values of: Safe, Sustainable, Inclusive and Focused.

This role will be an initial six months contract in Melbourne CBD with a potential to extend.

Key purpose of this role
The role of the Business Analyst will be responsible for capturing and translating scope requirements to support stream / project delivery. You will be responsible for capturing and translating business requirements, interfaces, features and user stories to enable successful transformation of the AGL telephony system from 'on prem' to cloud solution (high visibility transformation). This work includes running workshops, facilitating stream inputs and documentation to support outcomes.

The role will work with delivery Project Managers, Stream Leads, architecture, and project teams to ensure collection and management of business requirements supports overall milestones and timeline outcomes.

Key accountabilities of this role

  • Facilitate workshops with stakeholders, helping to translate IT Platform application requirements in line with agreed project scope
  • Assist with planning and management of technical deliverables by providing status updates back to the Project Manager.
  • Create and maintain inputs and backlogs and assist in all phases of delivery - Ideation, Shaping, Execution, Monitoring
  • Work with the Solution architects to ensure the functional specifications meet business requirements.
  • Review end-to-end functional test objectives to ensure the solution meets the business requirements.
  • Undertake analysis and provide advice on processes to ensure the successful management of agreed projects throughout their life cycle
  • Provide support and assessment input to support program variation requests (PVRs), including the coordination and facilitation of the review forum

Key skills needed:

  • Proven Industry experience in a similar role
  • Solid experience in a BA role, working in a complex IT Services environment - telephony / Call Centre experience preferred
  • Strong Business Analyst experience - with high level of competency running workshops to create detailed process requirements/maps/diagrams.
  • Skilled with creating user requirements documentation throughout the requirements lifecycle.
  • Demonstrated experience in technology integration/interfaces, especially in Cloud technologies.
  • A demonstrated ability to deliver high quality business outcomes
  • A team focused individual, who enables team success and who can understand and respond to different perspectives
  • Collaborative working style motivated by helping others succeed
  • An ability to engage with key business stakeholders to ensure that we focus on solving the right problem in the right way
  • Strong written and verbal communication skills, with an ability to create and present outputs to both technical and non-technical audiences
  • Good overall understanding of various delivery methodologies including Waterfall and Agile
  • Demonstrated success at participating in high performing project teams and working as part of a matrix organization



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