Job Details
  • Reference402944A_1673238485
  • LocationCanberra
  • Job TypeContract
  • Posted28 days ago
  • ConsultantSharrane Martin

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Body Corporate Liaison Office on a contract for 5 months.

Position Overview

DUTIES / RESPONSIBILTIES

This position may at times require liaising directly with tenants or forwarding correspondence received from the strata.

  • Job Task: Liaise directly with Body Corporate or Strata Management services and manage all Unit Plan enquiry matters.

Job Outcome: Provide timely information and advice relating to Annual General meetings, ad-hoc requests, and dealing with Body Corporate Owners Corporations raised issues.

  • Job Task: Management of maintenance issues relating to building or common area enquires to ensure property standards are being upheld.

Job Outcome: Attend to reported maintenance issues between Body Corporate, Housing ACT and the Total Facilities Manager (TFM). This includes Key/Swipe Card/Remote requests to buildings and secure garages, modification or additions to a property request.

  • Job Task: Monitor payment of Body Corporate fees and other relevant costs.

Job Outcome: Work with Housing ACT's Finance unit to ensure that all body corporate levy fees or other body corporate or strata costs are paid

  • Job Task: Manage received complaints from Strata Manager's and work with other business units to address in accordance with legislative requirements.

Job Outcome: Concerns and complaints, including ministerial responses and relevant issues are received and referred to the Complaints Management Unit, in a timely professional manner, or escalated internally for senior management resolution

  • Job Task: Represent Housing ACT at various Unit title forums and maintain collaborative working relationships with key stakeholders.

Job Outcome: Collaborative stakeholder relationships are developed and maintained within the Directorate and with other government and oversight agencies.

  • Job Task: Develop ideas for service improvement and change.

Job Outcome: The team and management actively participate in innovation activities that results in more effective processes and services.

  • Job Task: Manage files, tracks documentation, and prepares documents, as required

Job Outcome: High quality, accurate record keeping maintained, and IPA and KPI reports assist management to improve performance. Includes maintain Body Corporate Listings and action items for the Follow Up Register.

  • Job Task: Compliance and standards

Job Outcome: Actions and behaviours are compliant with relevant legislation, regulations, and policies. Staff act in accordance with ACT Code of Conduct and Values, the Diversity and Inclusion Principles and Work Health & Safety practices.

SELECTION CRITERIA

  • Demonstrated ability to provide quality customer service and management of Housing ACT owned properties under Body Corporate or Strata Management title.
  • Demonstrated ability to develop an understanding of relevant legislation, policies and procedures and the ability to apply these effectively in the workplace.
  • Demonstrated effective communication (oral and written) interpersonal and problem-solving skills and the ability to develop effective relationships with clients and with support services.
  • Proven high quality organisational skills, including demonstrated capacity for attention to detail, experience in meeting tight deadlines and achieving results.
  • Demonstrated ability to work both independently and cooperatively in a team environment including the ability to utilise team resources effectively.
  • Demonstrated ability to undertake research and analysis and provide sound advice.
  • A demonstrated commitment to work in accordance with, and uphold the ACT Government Respect, Equity, Diversity and Inclusion Framework and the Directorate's Work Health and Safety system.

ELIGIBILITY/OTHER REQUIREMENTS

Essential qualifications and experience:

  • Current driver's licence.
  • Experience in Strata management/ Body Corporate management environment.
  • Experience in using a range of IT business and office applications.
  • Prior to commencing in this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 will be required.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". One of our consultant will reach out. Alternatively, you can call Sharrane Martin on 02 6268 9726 or email Sharrane.Martin@chandlermacleod.com for further discussion.