Job Details
  • Reference359581A_1593158243
  • LocationQueensland
  • Salary$80 per hour plus super
  • Job TypeContract
  • Posted12 days ago
  • ConsultantCraig Moffat

Our client, a federal government agency is looking to recruit an Assistant Director, Clinical Operations to join the team based in Brisbane.

The ultimate responsibility of this role will be to oversee the management of health and allied health telephony based services that provides clinical intake, escalation services, brief telephone counselling interviews, risk and safety planning for people who are in distress. Your duties will include:

  • Provide clinical oversight of initial assessment and triage for client. This includes the provision of ongoing consultation and advice to clinicians in the intake team. Clinical oversight is especially required in cases with complex needs or where risk is identified. This may require coordination and consultation with regions, national office and referrers.

  • Monitor the delivery of clinical intake and counselling services across the team to ensure consistency, adherence to relevant clinical policy, and administrative procedures. A strong focus should be on maintaining and improving national consistency in clinical activities, including clinical record keeping, and assessment of clinical risk and clients' needs.

  • Manage the development and implementation of intake protocols, procedures and best practices for the provision of high quality, nationally consistent intake service provision. This should include clear triage guidelines and protocols for responding appropriately to identify clinical risk among clients. This will include participating in planning and evaluation activities in consultation with the Director, Client Assist Contact Centre.

  • Coordinate the training and induction of clinical staff to undertake the clinical and administration tasks required for the intake and counselling service. Consider and coordinate professional development for the clinical team.

  • Provide expert advice on policy, complex problem solving and issues management for internal and external stakeholders.

  • Implement change and manage ambiguity in the workplace

Applications will be assessed against the Executive Level 1 Leadership System (ILS) and to be considered you must have the following:

  • Qualifications of an accredited health profession or social worker.

  • Qualified health professionals must have current registration with the Australian Health Practitioners Registration Agency (AHPRA).

  • Strong preference is for health and allied health professionals with substantial complex mental health experience in intake, triage, risk assessment and counselling.

  • Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement.

  • Health and allied health professionals and social workers must have extensive clinical and leadership experience.

  • To accommodate the 24/7 operational service delivery of the Client Assist Contact Centre, the successful applicant will be required to work within a roster that spans across the working week, weekends and some public holidays. Shifts times can range anywhere from 8 am to 9 pm. Weekend work will be approximately once per month.

In order to be considered, please send an updated resume to Craig Moffat at Chandler Macleod. Candidates will be required to submit a 'statement of claims', which will be discussed upon application.