Job Details
  • Reference394268B_1655775537
  • LocationAdelaide
  • Job TypeFull Time
  • Posted14 days ago
  • ConsultantChandler Macleod

Chandler Macleod are currently seeking motivated applicants to join our Client's Expiation Notice Branch for a 3 month assignment,

You will be working within a variety of teams across the Adelaide CBD Branch.

The role includes but not limited to -

  • Call Centre (answering inbound phone calls)
  • Incident Processing Team (capturing and keying expiation notices traffic camera & officer issued offences)
  • Statutory Declaration Team (reviewing information provided on the Statutory Declaration and keying expiation notices to the nominated individual/company)
  • Review Team (reviewing & responding to all inbound correspondence (email & post) relating to expiation notices)
  • Administration & Audit (business support, HR, internal auditing, processing refunds)
  • Evidence & Enquiries (building files for prosecution/court related matters)

    Candidates that have the following experience & knowledge or transferrable skills are preferred

  • Provide high quality information and assistance to the public via telephone, e-mail and other forms of online communication.
  • Review and respond to correspondence from the public in accordance with legislation, local policy and standard operating procedures.
  • Ensure the correct issue of Expiation Notices by verifying, adjudicating and providing accurate advice for the processing of camera detected images.
  • Contribute to the achievement of individual and Branch performance benchmarks.
  • Contribute to the prosecution of all alleged offenders who elect to be prosecuted by collating relevant documentation required for subsequent action.
  • Expiate notices correctly by conducting reconciliations of daily transactions and accepting or rejecting payments in line with existing policies.
  • Act on key reports to ensure the accuracy of information contained on the Expiation Notice System by verifying and correcting errors indicated by daily reports or other quality assurance sources.
  • Maintain database records and perform general office administrative tasks such as minute taking, conducting audits and compiling relevant enquiries as required.