Job Details
  • Reference398232A_1662642695
  • LocationAdelaide CBD
  • Job TypeContract
  • Posted28 days ago
  • ConsultantTeresa Zanatta

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply.

***Mandatory: Australian Citizenship required to work within Federal Government***

Our Federal Government client is seeking to engage an APS6 Senior Reportable Incidents Handling Officer on a contract for 5 months with potential extension in Adelaide.

APS6 Senior Reportable Incident Handling Officer will be part of a state-based team, report to the Assistant Director, with duties including, but not limited to the following:

  • Support the implementation, operation and monitoring of the Reportable Incidents function, consistent with the National Disability Insurance Scheme Act 2013 and Rules.
  • Manage a caseload of incident reports, including engaging with providers on complex incidents and escalating incidents for investigation or other action where necessary.
  • Monitor incoming reportable incidents to ensure high risk incidents are escalated to be dealt with expeditiously, and escalate any delays or workflow obstacles with line managers and managers.
  • Liaise regularly with managers as to the management of caseload.
  • Contribute to educating and training providers about the NDIS Commission's Reportable Incidents function; identifying incidents, preventing and effectively responding to incidents and educating providers about effective incident management systems.
  • Provide expert advice to the Assistant Director and State Director and other senior colleagues in the NDIS Commission about trends, issues, individuals of concern and inadequate investigations by providers, through the assessment and analysis of information gathered during the management of reportable incidents.
  • Develop productive working relationships with a large and diverse range of internal and external stakeholders, including other NDIS Commission functions, state and territory counterparts, service providers, and regulatory and law enforcement bodies.
  • Supervision, coaching, mentoring and guidance to others and contribute to a learning culture where expertise can be appropriately shared.
  • Behave in accordance with the values promoted by the Commission.

Ideal candidates will have experience in a similar role, or the ability to demonstrate that they possess:

  • Previous experience in a reportable incidents environment, managing moderately complex incidents affecting the safety and wellbeing of participants to a high standard
  • Ability to develop and maintain influential working relationships with a wide range of stakeholders both internal and external to the NDIS Commission
  • A well-developed understanding of processes designed to manage incidents affecting the safety and wellbeing of participants and achieve positive outcomes
  • Strong analytical skills including a capacity to evaluate incidents affecting the safety and wellbeing and related issues and contribute to solutions, advice and capacity building
  • Ability to identify and communicate opportunities for continuous improvement to achieve quality outcomes
  • Excellent written and oral communication skills including the capacity to produce detailed briefings and correspondence
  • Highly developed organisational skills including the capacity to manage competing demands and to meet deadlines
  • The ability, and the confidence, to make sound judgements and decisions based on thorough research, problem-solving, innovation and evidence-based practice, to achieve the objectives of the reportable incidents handling function, and the NDIS Commission more broadly.

What's on Offer?

  • Position located in Adelaide
  • APS6 $62.00/hr + super
  • Temporary contract for 5 months, with possibility to extend
  • Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm

****Applications close by 10am Wednesday 14th of September 2022.****

It is highly desirable that the successful applicant understand or lived experience in the field of disability.

If you are interested in the role and you have the right experience for the position, please apply now following the link below. CM123W